Shipping policy

Shrimp Boutique - shrimpboutique.com.au

Order limits

Each shrimp type is packed in its own double-bagged breather bag, holding up to ~20 shrimp per bag. Our standard box holds up to 4 bags (about 80 shrimp).

  • One bag holds a single type. Larger quantities of one type use extra bags, so 40 Blue Bolts is 2 bags.
  • You can mix types as long as they fit in the box. For example: 4 different types of up to 20 shrimp each, or 40 Blue Bolts plus 40 Yellow King Kongs.
  • Larger orders that need more than 4 bags may ship in a larger box or in two boxes. The flat $25 shipping fee still applies.

Where we ship

We currently ship to all Australian states and territories except Western Australia, Tasmania, and the Northern Territory, due to state biosecurity restrictions on live aquatic species. We're not able to make exceptions to this at checkout.

Shipping cost & method

  • Flat rate: $25 AUD via express courier, Australia-wide (excluding WA/TAS/NT)
  • All livestock is shipped in an insulated foam box, with each shrimp type double bagged in breather bags
  • We ship Monday and Tuesday only, so your order never sits in transit over the weekend. To make each dispatch, orders must be placed by 12pm Saturday — this gives us time to net and prepare your shrimp over the weekend. Orders placed after Saturday's cutoff will be dispatched on the following Monday or Tuesday, depending on order volume.
  • During extreme heat or cold, we may place a temporary shipping hold to protect your shrimp — if this affects your order, we'll contact you directly with an updated dispatch date.

Live arrival guarantee

We guarantee live arrival on all shrimp orders, provided:

  1. You are home to receive the parcel on the expected delivery day, or arrange for prompt collection
  2. Any DOA (dead on arrival) claim is reported to us within 2 hours of delivery
  3. You provide a continuous, unedited video showing the unopened box on arrival, through to opening it and revealing the shrimp — this is required for every claim, as it's the only way we can confirm no tampering or mishandling occurred after delivery

Claims made outside this window, or without supporting evidence, unfortunately cannot be honoured — please contact us as soon as your order arrives.

To make a claim, email hello@shrimpboutique.com.au with your order number, photos/video, and a brief description.

What happens after a claim

Once your claim is verified, we'll offer either:

  • A replacement of the affected shrimp on your next order, or
  • A refund for the affected shrimp only (shipping costs are non-refundable, as courier costs are incurred regardless of arrival outcome)

Questions?

If you're unsure whether we can ship to your area, or have questions before ordering, reach out to us at hello@shrimpboutique.com.au before placing your order.